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Can't link nest to google home app.

DrRATEB
Community Member

After migrating my nest account to google.. I can't see my nest protect from google home app. When I try setup a device and choose works with Google then choose nest, it only gives me user name and password option. No log in to nest account through google account option.

And if I try my old user name and password (before migration) it gives me this message :

Your email or password may be incorrect. You can try again.
If you’ve migrated your account or want to create a new one, sign in with Google.

How to link nest app devices (eg. Nest protect) to home app? 

2 Recommended AnswerS

David_K
Platinum Product Expert
Platinum Product Expert

Nest Protect was designed for the Nest app, and so hasn't been migrated to the Home app. Google has said they continue to work on moving products into the Home app.  

View Recommended Answer in original post

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for answering, davidking. 

 

DrRATEB, I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this. 

 

Best, 

Melba

View Recommended Answer in original post

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Nest Protect was designed for the Nest app, and so hasn't been migrated to the Home app. Google has said they continue to work on moving products into the Home app.  

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for answering, davidking. 

 

DrRATEB, I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba