Discontinued support for my Nest thermostat! Very Upsetting.

[RubyW]

Dear Nest Support Team,

I am deeply disappointed by Google’s decision to discontinue support for my Nest Learning Thermostat (1st/2nd gen). This device was marketed as a long-term smart home investment, and abruptly rendering core features obsolete-including app control and remote access-undermines trust in your products.

While I appreciate the $130 discount on the 4th-gen model, this does not fully offset the inconvenience of forced obsolescence. Many users, myself included, purchased these thermostats with the expectation of ongoing functionality. The sudden loss of smart features (despite hardware still functioning) feels like a deliberate push to monetize loyal customers.

Key concerns:

• Lack of long-term support commitments at the time of purchase

• No option for third-party app integration post-discontinuation

• Environmental impact of discarding functional devices

I urge Google to reconsider this decision or extend the upgrade offer’s value. At minimum, provide concrete steps for users to retain basic smart functionality through alternative means. Or, Is there anything else you can offer me?  Like a free upgrade and installation. It is no fault of mine that you are choosing to discontinue my service. 

Sincerely,
Ruby Wilder

[TheSilkMan]

This behavior is outright wrong. These products were purchased in good fath that they would continue working with remote services. This was why we switched from non remote devices ro your device.  This is the preverbial and premeditated bait and switch.  We will be writing Congess and  if this remains unresolved   we will be divesting ourselves from your products and services.  

[RJamesF]

I fully agree with this assessment. It’s a disgrace that Google has unilaterally forced the obsolescence of Nest thornistats well within the working lifespan of the product.  In doing so I believe Google has breached trust but also misrepresented and misdescribed their products and product features for which customers should be financially compensated.

[bgoodreau]

Whoever said the life of a thermostat is 5 to 7 years? I have a 30-year-old Honetwell that works just fine (albeit not wifi). I'm not only disappointed in this discontinuation decision, but why should I buy a Nest Gen 4 just to have it discontinued in 5 to 7 years? Honeywell, here I come.

[TheSilkMan]

Please contact our US Senators regarding this issue: https://www.usa.gov/elected-officials

[wwdiesel]

Screw Google and their discount!  I have two perfectly good working Nest thermostats that I will be replacing with a different brand like Ecobee or Honeywell.  I hope a class action lawsuit forces Google to drop this ludicrous screwing of Nest customers before the deadline date.  I will never buy any Google product ever!

[RubyW]

I am writing to follow up on my previous message about Google’s decision to discontinue support for the Nest learning thermostat (first and 2nd). I am very upset by this decision, which made my thermostat obsolete even though they still worked perfectly.

I was so disappointed that I could not in good conscience pay Google more money to upgrade a product that should’ve continued to work. Instead, I bought five ECOBEE THERMOSTAT for my three homes and swapped them out myself. I am not very handy, but the process was easy.

I made this decision because I felt forced by Google‘s lack of long-term support and the sudden removal of features that I relied on. The $130 discount on a newer nest model did not make up for the inconvenience or loss of trust. I hope Google will reconsider how it treats loyal customers in the future. 

Farewell Google.

Ruby W.

[AJ27]

To people reading this, could you please add links to this thread from other forums (Amazon reviews, Redit)?

[rustyford]

I concur with what Ruby stated!  I just want Google/Nest to know that I will replace every Nest product with another brand and will try not to support Google in any way!  This is disgusting to have more than a $1000 worth of thermostats just abandon by Google with hardly any effort to satisfy the customer.  I believe that this is a sign of the future dealings with Google.

Rusty Ford

[AnybodyOutThere]

Items like the NEST Thermostat do NOT NEED updates or NEW "features". We are HAPPY with the Thermostat that we bought.

We wanted REMOTE access.

We use Nest Thermostats in remote places.

If your newest generation thermostat has features that we feel we need, then we will pay the upgrade price.

If there are not enough features "that we cannot live without" then we expect that our thermostat will continue to function AS PURCHASED.

------------------

I understand that the people at Google may not actually USE a Nest Thermostat to control home climate controls remotely. 

Imagine that your Google employee badges "will still work" but only allow you to EXIT a building unless you upgrade to the NEW $300 employee badges (that will work until the next upgrade comes out).

Your badges could EASILY continue working but if someone cared enough to make the arrangements....  

          well ..... 

 Just cough up the $300, what's your problem? You know that Google needs your money more than YOU do.

------------------------

  We paid a price that was 4x the price of the competition for the remote capabilities. We also expected our thermostat to have an expected lifetime to be like EVERY OTHER Thermostat: For the life of the house or until the next major remodel (usually when a new owner moves in).  

If Google does not want to maintain the connection for REMOTE ACCESS (which is WHY we bought the unit) then Google should send out an UPDATE to allow connecting to the Home Assistant or Smart Home system. 

This is an embarrassment and I hope that the eventual class action lawsuit gets a LOT OF PRESS.  

I have been using Pixel and Nexus phones for many years, but after this LATEST of many shafting from Google, I will be seriously evaluating whether I should ever trust Google hardware again. 

I will have to toss my "still functional" NEST Thermostat into the pile of Google Hardware in my garage that Google of ("don't be evil" fame) has decided to disable way before I would typically replace hardware of this type. Google TV, Google HOME router, Google speakers of any type, Google Chromecast Audio (the greatest addition to Audio ever), various versions of Google Chromecast Video... (to

be continued) 

(WW)

[AnybodyOutThere]

This is what I posted on social media when I first heard about Google cutting the Nest Thermostats loose.

I have been purchasing Google branded hardware and services for many years. 

Their software and services are very good. If you need technical support, it does't exist. So luckily it is pretty good.  

Two RULES

1). No one should EVER use Google Services for mission critical business needs because when you find a BUG, well, they simply don't care, and you will probably switch to another system before the fix it. 

2). Don't EVER buy hardware from Google (this is written on a Pixel 9pXL).

I have had MANY products that I have purchased from Google that are still compatible, fast enough, do a great job, and Google justs TURNS THEM OFF.

As consumers, we should have a reasonable expectation that if the hardware requires an internet connection to "phone home" to operate, that as LONG AS THAT COMPANY IS STILL IN BUSINESS, or the company that PURCHASED the company is still in business, that the "phone home" destination would be maintained.

The Nest Thermostats that millions of people have installed in their homes as of April 2025 can count on losing all of the "SMART FEATURES" in the near future.

That's right, your VERY expensive Smart Thermostat is going to be lobotomized so that it functions identically to the $19.99 dumb thermostat that your wife wanted you to buy instead (that will work forever).

Google has "graciously" offered a coupon to existing customers to slightly lower the very high price of the NEW model that they are being kind enough to allow to work (for a while).  

Another option is to pull your perfectly functioning thermostat off the wall, and resist mailing it to Google (because they don't care), install ANY OTHER BRAND of thermostat that allows remote operation, and toss your NEST in the box where you keep your Google Modem/Home, 6x Chromecast Audio units, Each generation of Google TV dongle that gets bricked (remember when the Google TV service was $45 and would "only go down as more subscribers joined"?).

I plead with you, DO NOT BUY GOOGLE HARDWARE. Google has NO SOUL and they assume that everyone is rich and won't mind replacing hardware 'just because goohle is bored with it".

I'm angry. This press release from Google Nest has pushed me right over the edge.

But don't worry, Google doesn't care.