Discontinued support for my Nest thermostat! Very Upsetting.

[RubyW]

Dear Nest Support Team,

I am deeply disappointed by Google’s decision to discontinue support for my Nest Learning Thermostat (1st/2nd gen). This device was marketed as a long-term smart home investment, and abruptly rendering core features obsolete-including app control and remote access-undermines trust in your products.

While I appreciate the $130 discount on the 4th-gen model, this does not fully offset the inconvenience of forced obsolescence. Many users, myself included, purchased these thermostats with the expectation of ongoing functionality. The sudden loss of smart features (despite hardware still functioning) feels like a deliberate push to monetize loyal customers.

Key concerns:

• Lack of long-term support commitments at the time of purchase

• No option for third-party app integration post-discontinuation

• Environmental impact of discarding functional devices

I urge Google to reconsider this decision or extend the upgrade offer’s value. At minimum, provide concrete steps for users to retain basic smart functionality through alternative means. Or, Is there anything else you can offer me?  Like a free upgrade and installation. It is no fault of mine that you are choosing to discontinue my service. 

Sincerely,
Ruby Wilder

[Lestat]

Look into Honeywell Home, if you decide that one will not do . 

[GYJ]

Is google even listening?? I agree with everyone here that discontinuing support is one thing, but stopping our ability to continue with current app integration is ridiculous. It works. Why stop it?
GOOGLE, you know better. Now DO better.

[TheSilkMan]

Yes my son has 5 devices (5 zones) that he may have to replace in a single home.  Each was purchased at $250 a piece! Now, multiply that by the number of user configuration represented by those here with complaints and you are talking millions of dollars in this money grab! Making America Great Again eh???

[TheSilkMan]

We need to do a Jimmy Kemel here!

[TapMeUp]

I also find this disgraceful, forcing perfectly good products to be sent to “recycling” when in reality very little will be able to be reused. Not very eco.
I don’t see any reason why the functionality should be removed other than forcing us to upgrade. 
I will not be paying for an upgrade and will never buy another google product. I’m absolutely disgusted 

[Hgb]

I say let’s start a class action lawsuit! I have 10 Nest thermostats between two residences. If I have to replace them to regain remote control, I sure won’t use Nest/Google ones!

[Jimnct]

I too am disappointed.  I can’t upgrade to the newest Nests as two of three locations have no C wire and I don’t wish to spend the money to fish new wires to the location. The old nests worked fine without a C wire which the new ones and indeed most if not all the competitive thermostats require the C wire  I also have a simple oil fired boiler and don’t need and can’t make use of the all features in  the new Nests.  We are also retired to the home/away feature doesn’t do much for us as we are home most days.   I will be replacing my Nests with simple relatively inexpensive programmable thermostats that will run without a C wire.