Discontinued support for my Nest thermostat! Very Upsetting.

[RubyW]

Dear Nest Support Team,

I am deeply disappointed by Google’s decision to discontinue support for my Nest Learning Thermostat (1st/2nd gen). This device was marketed as a long-term smart home investment, and abruptly rendering core features obsolete-including app control and remote access-undermines trust in your products.

While I appreciate the $130 discount on the 4th-gen model, this does not fully offset the inconvenience of forced obsolescence. Many users, myself included, purchased these thermostats with the expectation of ongoing functionality. The sudden loss of smart features (despite hardware still functioning) feels like a deliberate push to monetize loyal customers.

Key concerns:

• Lack of long-term support commitments at the time of purchase

• No option for third-party app integration post-discontinuation

• Environmental impact of discarding functional devices

I urge Google to reconsider this decision or extend the upgrade offer’s value. At minimum, provide concrete steps for users to retain basic smart functionality through alternative means. Or, Is there anything else you can offer me?  Like a free upgrade and installation. It is no fault of mine that you are choosing to discontinue my service. 

Sincerely,
Ruby Wilder

[AE4]

Right there with you! Nice try but they’re not forcing me to buy another product. The Emerson Sensi does everything the Nest does…for about $50 cheaper!

[TheSilkMan]

If they wanted to do the right thing they could release the Nest app fir 3rd gen and earlier owners to either open source or to localized app use with our own local area network and wifi. Instead they are holding us as captive consumers. 

[wwdiesel]

Totally agree!  They are greedy money hungry con artists fleecing all NEST customers just because they can. **bleep** them!!!! 

[Drmom000]

I hope someone starts a class action suit against them.

[Mikebola]

Just found out about this.

I'm hoping to find some for cheap, and use the displays for car gauges.

Also going to replace mine with a digital thermostat that can be controlled by an ESP32 or something. This just makes the objective of removing Google from my household easier.

[dmauch]

My apologies if this has been answered before but what is to prevent Ecobee, Emerson or any of the other substitutes for Google, to do the same thing.

[Mikebola]

Some already have. It's a known expectation of any product that requires a service or subscription.

I got mine for free because it was damaged. I wouldn't have considered buying one of these.

[AE4]

Nothing…but until they do. With Google, we have our answer.

[TheSilkMan]

I went with the Ecobee with a discount through my energy company. I figure that Ecobee doesn't have the leverage that Google has in terms of Ecosystem. So, if they pull a Google on us, we drop them and move on to the next more stable company.  They will eventually fold.