Google Home App doesn't ring my phone when asked to find it

[jdaveault]

Hello,

Until recently, my Google Home app would ring my phone when asking assistant or any Nest Device "Find my phone."

Now, all it does is send a notification to my phone but doesn't ring. Did something change? I'd like it to ring again, and I've tried resetting my app, uninstalling/reinstalling it, enabling notifications, relearning my voice, and using a new Nest device, but nothing works. 

I've seen a few threads on this forum with the same issue, but no resolutions.

Thanks

[Ally86]

I had a similar issue but it was due to do not disturb settings. Make sure permissions are correct in app info as well as checking all app permissions, like display over, override do not disturb,  modify system settings,  etc.  Also sometimes uninstall and reinstalling with remove permissions and it wont ask again for permissions it needs. This frequently happens to me with apps bc there is a setting to remember app preferences, as well as sync settings on new devices,  that one really got me when I i had more tham 1 account logged in. Good luck

[jdaveault]

Thanks for this, but unfortunately, this wasn't the solution.

[Muddi]

Hey jdaveault,

@Ally86: I appreciate your help here!

Thanks for sharing details about the issue here. I know how important it is to be able to ring your phone with your Google Home/Nest device and make sure that it will find the right device when needed. A few questions: what is the make and model of your phone? Do you have another phone connected to your account?

Looking forward to your response.
 

Cheers,

Muddi

[jdaveault]

Yep it's an iPhone 13 pro max. I just upgraded my phone about two months ago and I think I removed the old phone.

[Azarco]

Hey jdaveault,

We appreciate the additional information. Have you tried reinstalling your Google Home app? Also, could you try re-adding your phone number to your Google Account. Go to https://goo.gle/2ta6qVZ > Phone > Add now > follow the steps.

Keep us posted!

Best,

Alex

[jdaveault]

Thanks for the tips, but neither worked 😞

[Azarco]

Hi jdaveault,

Thanks for trying. Could you provide us with the iOS version of your iPhone? What's the Google Home app version you have? Also, resetting your Google Home or Google Nest speakers might works too.

Kind regards,

Alex

[Azarco]

Hey jdaveault,

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

[Azarco]

Hey jdaveault,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Best,

Alex

[jdaveault]

Hi,

iOS 15.6

Google Home 2.56.107

Reset my speakers, but that didn't work.

[Azarco]

Hey jdaveault,

Thanks for letting us know. Our team is already aware of this and is currently working on a stable fix. I highly suggest sending feedback on your device. Prior to submitting feedback, please ensure "Send device usage data and crash reports to Google" is turned on for the device experiencing the issue. We appreciate your patience.

Kind regards,

Alex

[Azarco · Accepted solution]

Hey all,

We received an update that Google Home app version 2.57 has been released, we'd like to check if everything is sorted out on your end. 

Best,

Alex

[jdaveault]

Yes I tried it last night and it worked!

[Azarco]

Hey jdaveault,

Perfect! We're happy to hear that the update resolves your issue. Let me know if you have other concerns with your Google Home.

Cheers,

Alex

[Azarco]

Hey all,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex