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I tried to login my nest app through Google account, but it's going in an endless loop. Pls advise.

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Jo Kung-Chiao Hsieh 

 

I tried to sign in the Nest App on my iPhone but it keeps going in a loop of choosing my Google account then back to the sign in page. I tried to reset the password at Nest.com with my Gmail address, the the resetting email never arrived even if I tried multiple times. I want to sign up the promotion of my local utility company for energy saving with smart thermostats, but I can't go through the account login, despite the Google home app is working with my two nest thermostats.
 
3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Jo Kung-Chiao,

 

I'm sorry to hear that you're having some login issues with the Nest app! I understand how confusing it can be when the app doesn't do what it's supposed to. However, I'd be happy to help you fix it! I'll just need to ask a few questions to better understand the situation:

 

Is your iPhone and Nest app up-to-date?

Did you already have a Nest account made, or are you making a new Nest account?

If you already had a Nest account, were you able to sign in through the app before?

Are you connected to the Wi-Fi or cellular data when this issue happens?

 

For now, I would check the following steps:

  • Verify your phone's Date and Time settings are correct and automatically set.
  • Confirm that the Nest and Google Home app has permissions to use your phone's location.
  • Check the ‎Apple Store for Nest or Google Home app updates.
  • Check for any pending iOS updates.

Let me know if those steps resolved the problem or not. I look forward to your response!

 

Best regards,

Jeran

justaboutright
Community Member

I am getting into the loop as well where I confirm its me and then in the nest ap it says "Something went wrong".

  • Verify your phone's Date and Time settings are correct and automatically set. -- Yes 
  • Confirm that the Nest and Google Home app has permissions to use your phone's location. -- Always Allow
  • Check the ‎Apple Store for Nest or Google Home app updates. -- All up to date
  • Check for any pending iOS updates. -- All up to date.

 

justaboutright
Community Member

Just tried another verification method, as text versus through the google app and that work, so I am signed in.