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Original Poster: Jo Kung-Chiao Hsieh
Hey there Jo Kung-Chiao,
I'm sorry to hear that you're having some login issues with the Nest app! I understand how confusing it can be when the app doesn't do what it's supposed to. However, I'd be happy to help you fix it! I'll just need to ask a few questions to better understand the situation:
Is your iPhone and Nest app up-to-date?
Did you already have a Nest account made, or are you making a new Nest account?
If you already had a Nest account, were you able to sign in through the app before?
Are you connected to the Wi-Fi or cellular data when this issue happens?
For now, I would check the following steps:
Let me know if those steps resolved the problem or not. I look forward to your response!
I am getting into the loop as well where I confirm its me and then in the nest ap it says "Something went wrong".