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Kumo Cloud account is not linking with Google Home

gcapiel
Community Member

It seems their oAuth flow doesn't seem to recognize the Kumo Cloud login credentials.  It keeps saying when trying to link with the Google account: "Your account information may be incorrect.  Please try again."

4 REPLIES 4

Juni
Community Specialist
Community Specialist

Hi gcapiel,

 

Thanks for posting here in the Google Nest Community.
 

I wanted to follow up and see if I could be of any help. A few things: are you able to log in through the Kumo app? Have you tried changing the password and attempting to log in again? What is the make and model of the phone that you are using? Did you try to use another phone to further isolate?

 

Looking forward to your response. 

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

gcapiel
Community Member

It seems it was a temporary issue and it now works.

Juni
Community Specialist
Community Specialist

Hi gcapiel,

 

Awesome! I'm glad it's working now.  I will mark this thread as resolved after 24 hours. If you need help, create a new thread and Community will help you.

 

Cheers,

Juni