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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Cannot login

I no longer have the phone number I originally used when I created my nest account. I know my login and password but it requires a code to login past that. It is sending the code to a phone number I no longer have. Is there a way to send the code to ...

chris13 by • Community Member
  • 591 Views
  • 3 replies
  • 0 kudos

Nest Cameras - No notification setting through home app

Hi there!I have had nest cameras for years and years--I did the migration over to Google Home. I can see my cameras there but I still get alerts through the Nest app.I just added a new camera today--the setup forced me to go through Google Home. The ...

broken routine

Hi! Not sure what category this would fall under as it's not a routine I have to initiate at all. But at 9pm every night google says the following "time for bed nighty night night night. Goodnight". It used to work very well, but a recent update real...

duglop by • Community Member
  • 641 Views
  • 3 replies
  • 0 kudos

cameras and thermostat connectivity issues

The issues I am having span multiple products and are found in both the Nest and the Google Home app. I am going to summarize them here to see if there is anyone else having the same (or similar) issues.Upon waking this morning, none of my 6 cameras ...

Service down for several hours - not updated on nest site?

I'm currently showing my nest guard and nest cams all offline as of about 4am (pacific time) - now about 5 hours down time. My nest thermostat is currently online.Down detector shows a spike in reported issues but nest/google's services show green ac...

kknutson by • Community Member
  • 9421 Views
  • 36 replies
  • 6 kudos

Unable to reset Nest password- linked phone number has changed

I lost my password to the nest app. I wanted to reset the password but the nest app points to my old phone. How do I regain access to my nest account? Is it better to start a new account? Can I just delete my existing account and create a new account...

drhenner by • Community Member
  • 1017 Views
  • 5 replies
  • 1 kudos

Resolved! Google home add family member

Excepting a family member to google home. How can I limit what they can do and see. I'm the main person household just don't want them able to change things.

Can't send invitation at the moment. Try again.

Hallo,I cannot invite my household to my Google Home and keep getting the error message, "Can't send invitation at the moment. Try again.".I have read numerous posts on this topic and I understand that after years of having a G-suite, now Workspace, ...

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