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Nest App Not Recording Heating Use Accurately

Community Member

Not sure I have the correct Heading for this post but I have read and tried re-setting the Nest App on my phone but its still not working properly and is not recording accurate usage of time.

Some days it shows no usage at all and some days it does but it’s inaccurate because it acts like it’s been running all day when it hasn’t.

I’ve reset the nest itself multiple times but it has not fixed it.

It shows accurate uses history on the actual Ness itself.

I have deleted The app as well and nothing has worked. It seems like this has been a problem for quite a few people.

Please can you help?


Community Specialist
Community Specialist

Hi AnnaM,


Thanks for posting and sorry for the delay.


Give this step a try: on your Nest Thermostat's display, go to Settings > Reset > Restart.


Keep us posted.




Hello there,


Thanks for helping, Mel.


@AnnaM, I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — we'd like to make sure everything is working.




Hello AnnaM,


I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.