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Stupid Q about deleting account

rosered
Community Member

When I go to manage account via the nest website in order to delete the account I don't get the option to delete anything but the whole google account which I'm pissed off enough to do right about now. Searches bring up nothing. The online instructions don't gel with what I'm seeing. How do I delete this account? The app doesn't connect to the wifi and I just want to delete the whole thing and go without. Thanks and sorry for being cranky about it. Technology is great when it works and sucks when it doesn't even when it's user error.

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the issues you're having, I know it can be frustrating, and you're right about technology, but I'm happy to help. 

 

If you have an existing non-migrated Nest Account, you can follow the steps below - however, you would need to be able to log in to delete it.

  1. Sign in to your account using a phone, tablet, or computer.
  2. Tap Settings Nest settings icon.
  3. Select Account, then Manage Account.
  4. Tap Delete Account and confirm that you'd like to delete your account.
  5. You'll receive an email from account@nest.com. Read the entire email and click on the provided link to finish the account deletion process.

Please let me know if you have any further questions. 

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS