Unable to answer calls on new Google Nest Hub Max. I am setting up via my iOS. Please advise.

[JennyJ]

I am unable to receive calls on our new Google Nest Hub Max.  It rings, but I cannot touch to answer or unmute the microphone.  I am able to have the nest call out; and it worked to answer on my original smaller Google Nest Hub.  What do I need to do to get it working on the Max?  I have followed numerous directions (many of which do not match up to my iphone Google Home or via computer in my Google Account).  I am frustrated, and a little impatient wanting to "play" with our new toy.  I have set up many of the operations, but darn...this answering it is frustrating!  

Thank you for any guidance anyone has.

Jenny

[Juni]

Hi JennyJ,
 

Thanks for posting here in the Google Nest Community.
 

This is not the experience that we wanted you to have, let me help you out. A few things: are you using Duo calling or carrier calling? Which country are you from?

Check this helpful link for more information.
 

Looking forward to your response. 
 

Thanks,

Juni

[Princesss]

Hi JennyJ,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best, 

Princess