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can't reset password

ncsignterp
Community Member

Trying to sign into the Nest App and says username or password is incorrect. I have tried to reset my password but I do not get the email to reset. 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the issues that you're having with the app and your password, I'm sure it's frustrating but I'm happy to help. 


Are you using an @gmail.com email address? I would suggest creating one if you're not using that domain of an email address as that is the best solution. 


Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS