10-15-2023 08:47 AM
All cameras are not doing 24/7 recordings, though I have nest aware premium package
10-15-2023 09:20 AM
Hi @zak222
Recordings are done a event basis. So you watch back the recordings based on these events.
It is not a 24/7 continuous recording.
10-15-2023 11:36 AM - edited 10-15-2023 11:38 AM
That is not correct. With a Nest Aware Plus subscription, we get 24/7 video recording for the last 10 days on all of our cameras and doorbells, old and new, including our plugged-in battery camera.
Is your subscription on the same Google Account and for the same Google Nest "home/structure" where your cameras are installed? You can check the "home" by going to the link below and clicking on your subscription; the name of your "home" should show:
https://store.google.com/subscriptions
If you have older cameras, is video recording turned on for each of the cameras in the Google Nest app?
In the Google Home app, if you go to Settings | Subscriptions, your subscription should show.
In the Google Nest app, if you go to Settings | Nest Aware, your subscription should show.
See these Help topics for viewing history:
In the Google Nest app:
https://support.google.com/googlenest/answer/9208447
In the Google Home app:
https://support.google.com/googlenest/answer/10904254
Note that the battery camera cannot record 24/7 unless it is plugged in, and the battery doorbell cannot record 24/7.