Camera and doorbell not connecting to app

[Shm]

Hi, I've had the nest doorbell (wired) and outdoor cameras for 3 years and recently kept losing connection. Having called the helpline they told me to remove from the app and set up again except now in the app it cannot 'find' the camera's, also the doorbell chime was linked to our Google home but now that doesn't work. The customer service said there was nothing else they can suggest! Any thoughts welcome, the doorbell is on and working (just no one actually inside the house can hear it!) and no issues with anything else connecting to WiFi.

Thanks

[Brad]

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.