06-30-2022 08:06 PM
Why is it on every one of my 4 indoor wired cams I have to hold it ear to my phone to hear anything and my mouth the the phone to even get my voice through the camera speaker. I try to turn my audio volume up on my phone and it acts as if I'm in a call and only call audio will go up. S21 ultra.
Answered! Go to the Recommended Answer.
08-20-2022 06:26 PM
Hi BCarter90,
I'm sorry for the delayed response. Our team has identified the issue and is currently working on a fix. Rest assured we're on top of this and you'll hear from us once we get a word. I'd suggest you send feedback about this using the Google Home app.
Here's how:
Best,
JT
07-06-2022 09:35 AM
Hey there,
Restarting and factory resetting your Google Nest camera or doorbell will have different results:
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.
You can find this information, plus additional information on this process here.
Best Regards,
Brad
07-06-2022 09:39 AM
Well that doesn't really help me any. All 4 are brand new and all 4 do the same thing.
07-06-2022 09:52 AM
Restarts or Factory Resets are always a suggestion as a troubleshooting step. However, I missed earlier that this is a Samsung device. I am gonna be honest, from what I have seen here in the forums, Samsung phones have been struggling with this issue for quite a while. I do not have any clue if and or when this will be fixed.
Best regards,
Brad
07-06-2022 10:03 AM
And that's why I'm considering switching to Apple. Hopefully I won't have any issues with Google home by doing that.
07-06-2022 10:09 AM
I have an iOS device and the Google Home App works just fine for me and my two indoor cams. I hope you can get it working.
Best regards,
Brad
07-06-2022 10:13 AM
Good to know! Thank you.
07-09-2022 07:31 PM
Hi folks,
I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest camera? Feel free to update this thread, and we're happy to assist you further.
Thanks,
Steve
07-09-2022 07:49 PM
Yeah the audio still doesn't work properly on my galaxy s21 ultra.
08-20-2022 06:26 PM
Hi BCarter90,
I'm sorry for the delayed response. Our team has identified the issue and is currently working on a fix. Rest assured we're on top of this and you'll hear from us once we get a word. I'd suggest you send feedback about this using the Google Home app.
Here's how:
Best,
JT
01-24-2023 03:02 PM
Hi there,
Just checking in here. Our team is still collecting info to investigate this behavior. If you're experiencing audio issues with 1st gen Nest Hello Doorbell and a Samsung Galaxy S21+, please submit feedback and let us know how that goes in the comments below.
Best regards,
JT