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Camera audio

BCarter90
Community Member

Why is it on every one of my 4 indoor wired cams I have to hold it ear to my phone to hear anything and my mouth the the phone to even get my voice through the camera speaker. I try to turn my audio volume up on my phone and it acts as if I'm in a call and only call audio will go up. S21 ultra. 

 

1 Recommended Answer

janthadeus
Community Specialist
Community Specialist

Hi BCarter90, 

 


I'm sorry for the delayed response. Our team has identified the issue and is currently working on a fix. Rest assured we're on top of this and you'll hear from us once we get a word. I'd suggest you send feedback about this using the Google Home app. 

 

Here's how:

 

  1. Open the Google Home app.
  2. At the top right, tap your account.
  3. Tap Feedback > tap the type of device you'd like to submit feedback for.
  4. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  5. In the feedback summary, write a brief description of your issue.
  6. Be sure to check the box for Screenshot and System logs.
  7. To submit feedback, at the top right corner, tap Send.

 

Best,

JT

View Recommended Answer in original post

10 REPLIES 10

Brad
Community Specialist
Community Specialist

Hey there,

 

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

 

You can find this information, plus additional information on this process here.

 

Best Regards,

Brad

BCarter90
Community Member

Well that doesn't really help me any. All 4 are brand new and all 4 do the same thing. 

Brad
Community Specialist
Community Specialist

@BCarter90

 

Restarts or Factory Resets are always a suggestion as a troubleshooting step. However, I missed earlier that this is a Samsung device. I am gonna be honest, from what I have seen here in the forums, Samsung phones have been struggling with this issue for quite a while. I do not have any clue if and or when this will be fixed.

 

Best regards,

Brad

BCarter90
Community Member

And that's why I'm considering switching to Apple. Hopefully I won't have any issues with Google home by doing that. 

Brad
Community Specialist
Community Specialist

@BCarter90

 

I have an iOS device and the Google Home App works just fine for me and my two indoor cams. I hope you can get it working.

 

Best regards,

Brad

BCarter90
Community Member

Good to know! Thank you. 

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest camera? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

Yeah the audio still doesn't work properly on my galaxy s21 ultra. 

janthadeus
Community Specialist
Community Specialist

Hi BCarter90, 

 


I'm sorry for the delayed response. Our team has identified the issue and is currently working on a fix. Rest assured we're on top of this and you'll hear from us once we get a word. I'd suggest you send feedback about this using the Google Home app. 

 

Here's how:

 

  1. Open the Google Home app.
  2. At the top right, tap your account.
  3. Tap Feedback > tap the type of device you'd like to submit feedback for.
  4. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  5. In the feedback summary, write a brief description of your issue.
  6. Be sure to check the box for Screenshot and System logs.
  7. To submit feedback, at the top right corner, tap Send.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in here. Our team is still collecting info to investigate this behavior. If you're experiencing audio issues with 1st gen Nest Hello Doorbell and a Samsung Galaxy S21+, please submit feedback and let us know how that goes in the comments below.

 

Best regards,

JT