This is what happens when I try to download locally a clip from the cloud whem I am not connected to my wifi home (sorry for the italian). There is writte "waiting for connection", even if I am connected H+/4G.
The notifacation stays there and I cannot event cancel it, it is just stucked. I have to restart the phone to remove it.
I have a Pixel 5.
I've seen two other customer postings reporting the same thing, that you can't download video clips when on cellular data.
Well... togheter with this that's another very bad feature of the software.
If someone enters in my house when I'm out without a wifi how I am supposed to save the clip locally? I can basically save clips of someone entering my house only if it's me entering the house or if I'm already in the house or if I get home within three hours.
Excuse me but I'm really disappointed with google for this product.
@natopigro thanks for reaching out. This concern is really an interesting one. Saving your event history clips requires a strong connection to the internet and it also depends on how high the quality of the video is in the settings. As long as your app detects that you don't have enough internet connection it won't let you download the clips.
Hit these links for your reference.
Internet bandwidth and speed requirements for Nest cameras
Save and download video clips
I appreciate the response, MplsCustomer.
Thanks for getting back to us and we appreciate your insights about this concern. What we're trying to explain here is that the WiFi network connection is much more stable than a mobile hotspot or a mobile data which usually depends on your location, signal or your carrier. A cellular data signal would fluctuate more than a WiFi network. But your insights here are very interesting and a cool feature. I'd suggest you send feedback about your concern using this form to let the Google Engineering team know about this. While they won't respond directly back to you, this is the best way to let them know about this. Let us know if you have more questions in mind.
I know how important this is for you. Well take note of it and ensure that we'll learn from your experience as we continually improve our products and service. Rest assured that we'll take this as feedback. We'll learn from this to deliver a better process and experience in the future. Aside from your feedback, is there anything else I can help you with?