@Brad
I am probably naive, but I continue to be amazed and baffled at Google Nest's utter refusal to acknowledge problems. Instead, they ask you, as a Google Nest employee, to give us customers yet another cut-and-paste response.
If I search this forum for "peeling" under "Cameras and Doorbells", I find 258 separate postings. The problem with peeling on Google Nest Hello Doorbells is so common that it cannot be dismissed as customer misuse where Google Nest is entitled to refuse to cover the problem because the doorbell is out of warranty.
Rather, it seems to be an inherent design flaw. A $225 video doorbell should not fail in less than two years. And, contrary to your cut-and-paste response, it is simply not true that Google Nest "cannot issue a replacement". Google Nest is choosing to not replace its defective doorbells.
As I suggested above, Google Nest could instead choose to stand behind its product and provide Nest Hello customers having peeling or internal battery failures with a discount on a new, re-designed Google Nest Hello Doorbell that corrects the susceptibility to peeling and that has a user-replaceable internal battery obtainable from Google Nest.
And, as a Google Nest Community Specialist, you could choose to pass this feedback on to your management.
It's a matter of choice.
