Doorbell camera won't connect on my Android phone's Google Home app

[Rod]

I can view the camera in the Nest app on my phone.  I can view the camera on my Nest Hub and all of my Chromecasts.  My wife can view the camera on the Google Home app on her Android phone.  But when I try to view it on the Google Home app on my phone, it just says Connecting... with a rotation blue circle that never goes away.  No error is displayed.  It just sits there until I give up.  I have reinstalled the Google Home app and I have restarted my phone.  No luck.

[Jeff]

Hey, Rod.

Sorry for the delay in getting to this. I just wanted to touch base to see if you were able to get this working for you or if you still needed support. I can see that you have already tried reinstalling the Home app and done the phone restart. Thanks for letting me know. I do have a few questions, however.

• Which model doorbell is this?
• Is this a brand new doorbell, or is this one that has been connected to your or someone else's account before?
• Since the issue started, have you tried factory resetting the doorbell?

If you can give me a few more details, I'm sure we can sort this issue out. I look forward to hearing from you. Thanks.

[Jeff]

Hi, Rod.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks