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Doorbell keeps recording clips when it hears a loud noise

tbox
Community Member

Hello,

My Nest Doorbell keeps recording clips when it hears a loud noise, even though that has been set to OFF (screenshot attached below). I've tried re-enabling and disabling, but that does nothing. 99% of the recorded clips end up being 5 second videos of trees blowing in the wind. I do not want any more videos being recorded simply because it detects a louder than usual noise. How do I actually disable this?

Thanks!

Screenshot_1.jpg

3 ACCEPTED SOLUTIONS

Rubes
Gold Product Expert
Gold Product Expert

I have a similar issue. Try disabling “Sound” in the filter list when viewing video history. While the video will still be captured, you won’t see it in your events video list. This way your event list will be reduced.

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EmptyNester
Gold Product Expert
Gold Product Expert

Hi, I'm an end user like you.  I believe that setting is only to let you choose if you get a NOTIFICATION or not when it hears a sound.  Regardless of this setting it will still record the event in cause you want to review it later.   Also, Rubes is correct in that you can set the filter to now show you the 'sound' events in the list.  I have this turned off as well so I don't see them.

View solution in original post

tbox
Community Member

Thanks for the friendly help everyone. Filtering out the sound clips is exactly the solution I needed.

View solution in original post

7 REPLIES 7

Rubes
Gold Product Expert
Gold Product Expert

I have a similar issue. Try disabling “Sound” in the filter list when viewing video history. While the video will still be captured, you won’t see it in your events video list. This way your event list will be reduced.

EmptyNester
Gold Product Expert
Gold Product Expert

Hi, I'm an end user like you.  I believe that setting is only to let you choose if you get a NOTIFICATION or not when it hears a sound.  Regardless of this setting it will still record the event in cause you want to review it later.   Also, Rubes is correct in that you can set the filter to now show you the 'sound' events in the list.  I have this turned off as well so I don't see them.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Rubes and @EmptyNester. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie

tbox
Community Member

Thanks for the friendly help everyone. Filtering out the sound clips is exactly the solution I needed.

aatienza
Community Specialist
Community Specialist

Hey tbox,

 

Thanks for the update. I'm glad to hear that your Nest Doorbell is working. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.


Thanks,

Archie