07-14-2022 10:39 AM
So, we just moved. I had a Nest doorbell at our last house. (We left it.) But, it didn't have this problem. The nest wired doorbell we have now, it's showing me faces it recognizes. But, it's not combining the faces. My daughters have picture after picture where I keep labeling them. I thought it used to prefill the name as you typed it and then it combined two pictures into one facial recognition. It doesn't seem to be learning at all.
(I was assuming since I'm using the same Google account, all the facial recognitions would've transferred to the new doorbell.)
07-20-2022 09:15 AM
Hey there,
I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it.
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Best regards,
Brad
07-20-2022 09:38 AM
I have restarted them. Both my nest camera and doorbell are having the same issue.
Below is an example. You can see it's recognized Autumn many times and every picture, to the Nest system, is a different person.
07-20-2022 09:41 AM
07-26-2022 11:45 AM
Hey dmarlow,
I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
07-27-2022 12:22 PM
Hey dmarlow,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake