08-26-2021 09:20 AM
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Original poster: Robin Chen 8829
Seems kind of misleading to delete my familiar faces after the trial. This policy where my data is deleted when not subscribed is not friendly at all.
08-26-2021 09:20 AM
09-16-2022 10:00 AM
This is absolutely ridiculous you should be able to bring it back or carry it over to updated devices! I see many complaints about this it needs to be fixed! You should listen to your customers!
09-20-2022 12:17 PM - edited 09-20-2022 03:24 PM
Hi folks,
There was an update to familiar faces that you should check out! Nest Aware customers now have the ability to merge and move familiar faces in the library. These features enhance user control on managing their familiar face library. Customers will be able to merge more than 2 people in the familiar face library.
To merge 2 persons, customers can:
-Select multiple names in the familiar face library.
-Click the merge icon.
-Give a name to the collection of names to merge them.
Please let me know if you need further assistance.
Best regards,
Brad
09-23-2022 03:48 PM
09-26-2022 03:06 PM
Hey there,
Sorry to hear your familiar faces were gone after updating. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.
Best regards,
Brad
09-29-2022 03:17 PM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad
09-23-2022 02:04 PM
Hi there,
Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.
Best regards,
Brad