08-20-2022 08:19 AM
It’s not even that old and it’s peeling off - looks horrible. Contacted customer service and they laughed at me, suggesting it’s time for a new one??!! Really - I spent $200 on this piece of crap and it looks like a cheap knock-off??!! Where’s the great customer service, Google?! I guess you have it only when you push for an upgrade??!!
08-20-2022 10:19 AM
There are over 320 threads in this forum about "peeling" Google Nest Hello Doorbells, along with over 45 threads on "delaminating" Nest Hellos. Our 23-month-old Google Nest Hello Doorbell is one that's peeling. Google Nest's stance is that, unless we are within the 1-year warranty period, they "cannot" replace the doorbell or do anything else (such as a discount on a replacement doorbell). Their stance is the same on the failure of the internal battery in the Nest Hello after 1 or 2 years, which causes the doorbell to go offline when the doorbell is pressed. That's happened to 2 of our Nest Hellos, both less than 2 years old. (See this thread with 819 replies: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...
If you are within the 1-year warranty period--or want to try to see if they'll replace it anyhow--you can try contacting Google Nest Support here: https://support.google.com/googlenest/gethelp?hl=en
08-22-2022 11:34 PM
MplsCustomer, I appreciate your help here.
I'm sorry to hear about your experience but we want to make this right for you. Let's check this out — could you please fill out this form so we could further investigate?
Looking forward to your response.
08-27-2022 03:28 PM
We haven't received your form. Were you able to fill it out? Do you still need help?
08-30-2022 04:01 PM
I'm checking in to see if you are able to fill out the form? If not, please do so, so we can assist you further with your concern.
09-05-2022 04:52 PM
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
I appreciate the help, JT.