I have multiple Nest devices in my home. We bought an indoor camera to use as a video monitor for our child. When adding the device on the Google home app, it goes through the normal process of setting up, selecting Wi-Fi etc and the light even turns green. The app says the “Device is setup” and then goes into a cycle of “setup is taking longer than expected” and my only two options are try again and cancel.
I have restarted my router, reset the camera but the hole in the bottom, reinstalled my nest and Google home apps on my iPhone. I don’t know what else to do.
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I have another identical Nest camera in white that I bought last week from BBY and it works great, set-up in minutes, and is still online working fine. I'm not sure why the new gray/green camera I just received directly from Google fails to work.
Same exact issue with my new nest doorbell battery. I spent a half an hour on the phone with the customer service rep and she ended up finding out that this is a known issue that started about six hours ago. They said there is a bug and they’re working to resolve it they’re hoping it will only take a couple of hours but it said to try again tomorrow.
Same issue with me, are the times on the messages here accurate, is everyone having the same issue??
Got my hands on a gen 2 indoor wired nest cam literally 15 mins ago, and have been trying to connect to it through the google home app
Glad to see I'm not the only one having this issue. I thought I was going insane. Was on the phone with support for 2+ hours earlier and couldn't get it worked out. Tried multiple workarounds with them and nothing. Going to wait and try again tomorrow to see if anything changes.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.
Please let me know if you need further assistance.
Have you tried contacting google support? When this happened 3 weeks ago, I was told it was an issue with connecting the devices via iOS devices. I contacted them on twitter, got a quick reply and then it was fixed the following morning.