Live Video Unavailable. The Camera may be unreachable or saving battery

[Tigeralum87]

I'm having the same issue that's been prevalent for years with Google Nest cameras. Unable to see live video, only event history. I've deleted and reinstalled cameras, which is a major pain in the a**, and this fixes the issue temporarily. I have other Nest cams in the area that are working fine.  This is not a wi-fi issue, all cameras and app is up to date. These Nest Battery cams are all hardwired with power cords. I have had Nest cams for years and this is the first time with this issue and only with the Battery cams on the HOME App. Apparently you can't add these new Gen Battery cams to the original Nest App, which is by far superior to Google Home! This has to be a hardware issue with the camera or with the Google Home app. The threads with this same issue go back many years. Please fix this issue asap Google! You can do better. And the auto responses from the Google assistants are worthless. Don't ask if I have resolved my issue when you haven't even offered a solution. HELP!!

[MplsCustomer]

@Tigeralum87 

We got this message from the Google Home app on our plugged-in battery camera a few days ago. I immediately tried successfully to access the camera from one of our Nest Hubs. I then went back to the Google Home app and was able to access the camera a couple of minutes later.

I think the error is due to issues on the Google Nest servers. The camera was clearly NOT "unreachable", and since it was plugged in and the battery has always remained charged, it was NOT "saving battery".

[Anonymous]

Mine have done this for over a year. 4 weeks plus now I've had no access to the home app or my $2000 plus worth of 8 cameras. For over a year nothing has ever worked as advertised. Google cameras and the associated home app are simply not fit for purpose at all.

[Lance_L]

Hi everyone,

I'm sorry for the inconvenience — let's get this sorted out.  A few questions: what is the color of the status light? Do you have an iOS or Android device? Are the cameras connected to the Nest Cam Weatherproof cable?

Let's try these troubleshooting steps below:

• Check if the live video is available on the web app, log in to https://goo.gle/2UZL8VI.
• If you have other family members added to the home structure, check if the same issue occurs on their devices.
• Turn the camera off in the Home app, wait about 30 seconds, and then the camera back on again. Follow the steps here: Turn Nest camera on or off.
• Check the battery status for each camera. Open the Google Home app > tap Favorites or Devices > select the affected camera > tap Settings > under Device features, tap Battery.
• Connect the cameras to a different power source if available.

I  appreciate the help, MplsCustomer.

Keep us posted.

Best,

Lance

[Anonymous]

Nope no good didn't work

[Lance_L]

Hi Anonymous,

Since the steps didn't work on your end, I'd be happy to take a look into this for you — could you fill out this form and let me know once you’re done?

@Tigeralum87, have you had a chance to try the troubleshooting steps above? Let me know if you still need help.

I appreciate your assistance, MplsCustomer.

Regards,

Lance

[EmersonB]

Hey everybody

@Tigeralum87, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

@Fraa, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate your response, MplsCustomer and Lance.

Thanks,

Emerson

[EmersonB]

Hi Fraa,

We haven't received your form — were you able to fill it out?
 
Best,
Emerson

[EmersonB]

Hey folks,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,

Emerson