Live video unavailable

[Mark_dame]

Hi All, 

Regretfully having an issue in my home app with the new Nest camera.

I already have 3 working Nest cams (first gen) and now added a new Nest Cam (second gen). After the first network challenges, I finally managed to get the camera added to my home app.

The home app is giving me the "live video unavailable" but I do receive the notifications..

Any suggestions I could try to get the same working??

Thanks! 

[gilleslibre]

When I used to get "live video unavailable", this was because one of my cameras could not connect itself correctly constantly to the wifi. I recently corrected this by installing a wifi relay at mid-distance from my router that redirects the wifi signal. You might try to put in a solution that amplifies your wifi signal. 

[gilleslibre]

Or else, if you want to verify that this is the problem that you are experimenting, you could try relocating your camera closer to your router temporarily to see if you still get this message. 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Mark_dame · Accepted solution]

Hey Brad,

Thanks for checking in. All working now. 

Best regards Mark