Missing Security Screw

[ribnarik]

Nest doorbell camera fell off. There's no security screw in the box. Can Nest send the security screw that was missing?

[MplsCustomer]

@ribnarik 

I think you should be able to contact Support about providing the security screw that was missing:

https://support.google.com/googlenest/gethelp

[GnarleyH]

I contacted support for mine and was told i was out of luck.

[janthadeus]

Hi folks,

Ribnarik, I’m sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
 

GnarleyH, please also fill out the form so we can further assist you. 
 

I appreciate your help, MplsCustomer.

Thanks,

JT

[GnarleyH]

I have filled out the form

[janthadeus]

Hey there,

GnarleyH, thanks for the update! We got the form you've submitted — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

ribnarik, checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

Thanks,

JT

[EmersonB]

Hello everyone,

@ribnarik, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate your help, MplsCustomer and JT.

Regards,
Emerson

[ribnarik]

I called nest support and received a replacement 

[janthadeus]

Hey there,

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Cheers,

JT