05-17-2022 09:36 AM
Here we go again. After Android's system update a few days ago, all of my cams (inside & out) now have less vivid viewing. While I scroll, they are quite clear -like before- but when I view live they're much lighter with less clarity. Uninstalling and reinstalling Nest app made it worse. The views are also less clear on live view in Google Home. :</
06-02-2022 08:56 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
Best Regards,
Brad.
06-02-2022 01:02 PM
Yes, unfortunately. Issue has not resolved.
06-08-2022 08:34 PM
Hi folks,
I'm sorry to hear about that. Let's get this sorted out. A few questions: what phone are you using? Also, what is the OS version of your phone? Is this happening on multiple phones?
Regards,
Steve
06-08-2022 09:47 PM
S21, Android v12 with most recent May security update. This is only phone I have. It was fine, until it wasn't.
12-18-2022 02:49 PM
S21, v12, fully updated with latest updates that rolled in Oct. Everything was working ok until Nest update Dec 8.
12-18-2022 02:51 PM
Also, the Home app (which I only l check when Nest has issues) doesn't even appear to recognize that I have a Nest Aware subscription.