Need to reinstall doorbell cannot access QR code

[weldon1]

Hi, we have recently had to change our network and the nest hello wired doorbell stopped working. When I went to the nest app to reinstall it, the app asked me for the QR code or the six digit number on the back of the doorbell. Since this is a wired product it was installed (in plaster) and I cannot get to the back of the doorbell. How do I get a new QR code or six digit code? I have the original box with a serial number. Thank you. 

[Rubes]

The QR code is also located on the envelope in the Nest Hello box. It’s a small sticker.

[aatienza]

Hey weldon1,

Appreciate the help, Rubes. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[aatienza]

Hey weldon1,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey weldon1,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie