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Nest Doorbell Not Playing Audio From Person Who Presses Doorbell

SukiGold
Community Member

When someone presses the doorbell. Alert comes to all devices. I cannot hear the person speak even when they are up close to the doorbell. Even on the recordings still can't be heard  They can hear what I say to them through the app on every device, iOS and Android. 

 

 

 

I have turned the microphone on and off on the app, added and removed the camera multiple times and also factory reset the device two times and still the same. 

 

 Is there anything else that can be tried or anything I have missed?

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

The main thread on this issue can be found here. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.