04-28-2024 06:12 PM
Over this last month, my wife (iPhone) and myself (Android) have stopped receiving any person detected notifications. We have checked all notifications setting and all are on. This is happening to both of our devices. We're logged in to the correct accounts. Have done all troubleshooting directed on Google Help pages (restarted, reset, deleted and readded, turned all notification settings on and off). We will get one notification after restarting but after that, nothing. Doorbell will ring through to all our Home/Nest devices and phones. But person/movement detection notifications have completely stopped.
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05-02-2024 09:13 AM
Hi there @zombini316,
I'm sorry you're running into this situation with your Nest Doorbell battery. I understand how frustrating it can be when your security system isn't working as expected.
Here are some additional things to consider:
App Notification Settings:
Double-check notification settings within the Google Home app:
Check phone notification settings for the Google Home app:
Network Connectivity:
Keep me posted.
Best regards,
Melany
05-03-2024 08:49 AM
I did do all that, but it seems now to be working again after factory resetting and re-adding the device. It took about 24 hours after doing that though for it to really start working reliably again.
05-02-2024 09:13 AM
Hi there @zombini316,
I'm sorry you're running into this situation with your Nest Doorbell battery. I understand how frustrating it can be when your security system isn't working as expected.
Here are some additional things to consider:
App Notification Settings:
Double-check notification settings within the Google Home app:
Check phone notification settings for the Google Home app:
Network Connectivity:
Keep me posted.
Best regards,
Melany
05-03-2024 08:49 AM
I did do all that, but it seems now to be working again after factory resetting and re-adding the device. It took about 24 hours after doing that though for it to really start working reliably again.
05-07-2024 08:23 AM
I am having this same issue starting yesterday morning. When I restart I get one motion notification and then no more. Doorbell alerts work fine. Can see the activity in the app. Never had any issues before. Tried restarting the doorbell, phone, and router but same result. Weird that it took 24 hours for yours to resolve after factory reset. It feels like it’s either an issue with the iOS app or something server side.
05-08-2024 04:46 PM
Hi there @Kyle32,
Thanks for reaching out to the community. I appreciate all your efforts.
Did you try those steps?
Let me know how it works,
Regards,
Melany