Nest (Wired) Doorbell Chimes work intermittently

[szak]

Strange issue.  Wired doorbell mechanical chimes with chime connector properly wired in circuit works fine (chimes ring properly when doorbell button pushed) when IPhone Nest and Home apps turned off, but don't work properly when either app turned on.  (Chime striker moves a little then, but insufficient to make chime sound.) Transformer upgraded to 16 volt 30VA.

Internet is through Hughesnet satellite.  Any thoughts or suggestions welcome.

[BG]

If the voltage is correct try the following steps: Go into the Nest App, Doorbell > Settings

1. Make sure the the Indoor chime is on

2. Scroll down and look for Chime duration and set to 3 seconds

3. Ring chime

4. Set back to 1 second so it wont burn out, or try turning off again (where ever you had it before)

That should work

[szak]

 Thanks, but these are mechanical chimes, not digital. 

[BG]

These directions are for mechanical chime. 

[GarrettDS]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

• Do you still need help with this issue? I know that there's been a delay in response since you posted.
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Garrett DS

[szak · Accepted solution]

Garrett,

Both chimes working now.  Replaced both transformers (old 16V 10VA)with 16V 30VA.  

Why was your question so late?

Steve

[GarrettDS]

Hey folks,
Apologies for the late response as we have a backlog of threads we are getting to. Since we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS