09-08-2022 02:54 PM
Wondering if there is a way to replace my lens.. someone brushed up against the lens and now it has a smudged scratch on the very tip of the lens that blurs out everyone's face. I don't love Tony to replace the whole entire camera or is there a way to buff that out if not exchange the lens
Answered! Go to the Recommended Answer.
09-15-2022 11:17 PM
Hey Lvabull3,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Archie
09-08-2022 04:42 PM - edited 09-09-2022 04:21 PM
Google Nest does not sell spare parts, but you could try contacting Google Nest Support to see if they'll replace your battery doorbell under the 1-year warranty:
09-09-2022 03:24 PM
Hey LvAbull3,
Oh no! I'm sorry to hear that. Could you send us a photo of what's happening so I can take a closer look?
I appreciate the help, MplsCustomer.
Thanks,
Archie
09-11-2022 12:56 PM
Sorry for the delayed reply.
09-12-2022 02:41 PM
09-12-2022 05:21 PM
Hi all,
Thanks for your help here, MplsCustomer and Archie.
Thanks for sharing the photo with us! Let's check this out — could you fill out this form so we could further investigate?
Looking forward to your response.
Thanks,
JT
09-15-2022 11:17 PM
Hey Lvabull3,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Archie
09-11-2022 12:50 PM - edited 09-11-2022 12:51 PM
09-19-2022 05:05 PM
Hey LvAbull3,
We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
Thanks,
JT