cancel
Showing results for 
Search instead for 
Did you mean: 

Nest cam stuck in zoom out

Gbwheeler
Community Member

I'm attempting to reset my zoom guy my kid's room where we use our Nest as a sleep monitor. I zoomed the camera out and I can pinch in and hit the zoom button, but the actual field of view doesn't change while the icon in the Nest app does as if it had zoomed in. First time this popped up and I use the app all the time.

1 ACCEPTED SOLUTION

Came here looking for help on this exact issue.  My wife zoomed in on her iPad and all our devices were suddenly zoomed in.  She eventually zoomed back out on that same iPad and it fixed all our devices.  I guess "you broke it - you fix it" is the rule.

View solution in original post

22 REPLIES 22

Sylvax
Community Member

I'm having the exact same issue with my Nest Outdoor Camera which is also used as a sleep monitor. My baby slept in our room so we didn't need it, but now we're gradually moving her to her own room I really need enhanced zoom. So I tried setting it up a couple of times on my Pixel, my Chromebook and my desktop PC but it's not working.  The enhanced zoom button says it's zoomed, but the image stays stuck on the unzoomed view. I also never stumbled upon this problem until now.  Very annoying.

PvZ
Community Member

Same here, but the other way around. It’s stuck in zoomed in mode. Can’t for the life of me zoom out ( [-] icon not present only the [+] icon )

ForlornHope
Community Member

Just fixed mine today, the [-] icon seems to only appear for the user who zoomed in. The icon was missing for my dad and I, but found it was present on my mom's phone. She ended up being the one who zoomed in.

Thank you so much! Totally fixed my same problem you’re the best!!!

Glad it helped!

I was the one that zoomed in with the app. I did not see the zoom icon and I was stuck in super zoom.

Came here looking for help on this exact issue.  My wife zoomed in on her iPad and all our devices were suddenly zoomed in.  She eventually zoomed back out on that same iPad and it fixed all our devices.  I guess "you broke it - you fix it" is the rule.

Brad
Community Specialist
Community Specialist

Hi there,

 

Seeing as there may be a workaround now by making sure to zoom out of the same device you zoomed in on, I am just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Thats not a solution and also, if that is the solution, then thats a bug and needs to be fixed. 

 

Come on. Thats lazy. 

Brad
Community Specialist
Community Specialist

@MrThing

 

I wasn't stating this was a solution. We are well aware of this issue and are looking into it. It's just a recommendation of what worked for someone else, so we support and share that feedback given by community members. 

 

Best regards,

Brad.

MrThing
Community Member

This was marked as a "ACCEPTED SOLUTION". Im not trying to make your life more difficult, I have just come to message boards too many times and seen messages marked as this, without the issue being solved/fixed.  -thx

Brad
Community Specialist
Community Specialist

@MrThing

 

I'd suggest if you are still having this issue to try a Factory Reset. I understand that it can be an inconvenience, but it should fix the issue if done correctly. I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

  • Your camera will forget your Wi-Fi network name and password.
  • Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
  • Any custom camera settings will revert to default settings.
  • If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
  • If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
  • If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.

 

Best regards,

Brad.

MrThing
Community Member

Same issue. Im zoomed in and I can not zoom out. I looked in both the ios app and website. The zoom slider is on "-" magnify glass and the "[+]" is disabled. 

I power cycled the camera and its still stuck. I do not want to delete and add the camera back. 

The funny part is that now I have super zoom. I can zoom on the current zoomed mode. 

BTW, I have 4 other cameras and they are ok,

 

MrThing
Community Member

Strange. The camera just "magically" fixed itself.

I tried reboot it multiple times, and nothing changed. 

Then all of a sudden with no intervention from me, last night the camera unzoomed itself, turned off night vision, and then turned night vision back on a couple minutes later. 

And has been working properly since then. 

Annie1
Community Member

I just checked mine and everything is working again too. Definitely something on the server side. 

Probably same thing as mine, I tried rebooting as well to no avail. The [-] icon seems to only appear for the user who zoomed in. Most likely whoever zoomed in finally hit the [-] button on their phone. Super frustrating it's only available to whoever changed the zoom angle.

Gbwheeler
Community Member

Well the good news is it worked on my computer so might be a compatibility issue with my phone

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

Sylvax
Community Member

That's good! I got it fixed too but had to power cycle the camera a few times. Also make sure your Nest app is up to date. That is what Nest support suggested checking.

Annie1
Community Member

I’m having the same issue that just started on Sunday. I’ve got 5 cameras and some are fine. I have the issue on multiple devices.