11-28-2021 04:11 PM
I'm attempting to reset my zoom guy my kid's room where we use our Nest as a sleep monitor. I zoomed the camera out and I can pinch in and hit the zoom button, but the actual field of view doesn't change while the icon in the Nest app does as if it had zoomed in. First time this popped up and I use the app all the time.
Answered! Go to the Recommended Answer.
01-18-2022 07:54 AM
Came here looking for help on this exact issue. My wife zoomed in on her iPad and all our devices were suddenly zoomed in. She eventually zoomed back out on that same iPad and it fixed all our devices. I guess "you broke it - you fix it" is the rule.
11-30-2021 02:30 AM
I'm having the exact same issue with my Nest Outdoor Camera which is also used as a sleep monitor. My baby slept in our room so we didn't need it, but now we're gradually moving her to her own room I really need enhanced zoom. So I tried setting it up a couple of times on my Pixel, my Chromebook and my desktop PC but it's not working. The enhanced zoom button says it's zoomed, but the image stays stuck on the unzoomed view. I also never stumbled upon this problem until now. Very annoying.
11-30-2021 10:19 AM
Same here, but the other way around. It’s stuck in zoomed in mode. Can’t for the life of me zoom out ( [-] icon not present only the [+] icon )
12-11-2021 10:32 AM
Just fixed mine today, the [-] icon seems to only appear for the user who zoomed in. The icon was missing for my dad and I, but found it was present on my mom's phone. She ended up being the one who zoomed in.
12-16-2021 10:41 AM
Thank you so much! Totally fixed my same problem you’re the best!!!
12-16-2021 10:44 AM
Glad it helped!
12-16-2021 11:31 AM
I was the one that zoomed in with the app. I did not see the zoom icon and I was stuck in super zoom.
01-18-2022 07:54 AM
Came here looking for help on this exact issue. My wife zoomed in on her iPad and all our devices were suddenly zoomed in. She eventually zoomed back out on that same iPad and it fixed all our devices. I guess "you broke it - you fix it" is the rule.
01-18-2022 09:53 AM
Hi there,
Seeing as there may be a workaround now by making sure to zoom out of the same device you zoomed in on, I am just checking in to see if you still need assistance with this issue.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-18-2022 10:08 AM
Thats not a solution and also, if that is the solution, then thats a bug and needs to be fixed.
Come on. Thats lazy.
01-18-2022 10:38 AM
I wasn't stating this was a solution. We are well aware of this issue and are looking into it. It's just a recommendation of what worked for someone else, so we support and share that feedback given by community members.
Best regards,
Brad.
01-19-2022 10:50 AM
This was marked as a "ACCEPTED SOLUTION". Im not trying to make your life more difficult, I have just come to message boards too many times and seen messages marked as this, without the issue being solved/fixed. -thx
01-20-2022 11:15 AM
I'd suggest if you are still having this issue to try a Factory Reset. I understand that it can be an inconvenience, but it should fix the issue if done correctly. I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:
Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.
Best regards,
Brad.
11-30-2021 11:18 AM
Same issue. Im zoomed in and I can not zoom out. I looked in both the ios app and website. The zoom slider is on "-" magnify glass and the "[+]" is disabled.
I power cycled the camera and its still stuck. I do not want to delete and add the camera back.
The funny part is that now I have super zoom. I can zoom on the current zoomed mode.
BTW, I have 4 other cameras and they are ok,
12-02-2021 10:56 AM
Strange. The camera just "magically" fixed itself.
I tried reboot it multiple times, and nothing changed.
Then all of a sudden with no intervention from me, last night the camera unzoomed itself, turned off night vision, and then turned night vision back on a couple minutes later.
And has been working properly since then.
12-02-2021 12:01 PM
I just checked mine and everything is working again too. Definitely something on the server side.
12-11-2021 10:34 AM
Probably same thing as mine, I tried rebooting as well to no avail. The [-] icon seems to only appear for the user who zoomed in. Most likely whoever zoomed in finally hit the [-] button on their phone. Super frustrating it's only available to whoever changed the zoom angle.
12-01-2021 05:34 AM
Well the good news is it worked on my computer so might be a compatibility issue with my phone
01-13-2022 03:34 PM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-17-2022 10:51 AM
Hi there,
Just checking in to see if you still need assistance with this issue.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-21-2022 11:20 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
12-01-2021 05:52 AM
That's good! I got it fixed too but had to power cycle the camera a few times. Also make sure your Nest app is up to date. That is what Nest support suggested checking.
12-01-2021 03:32 PM
I’m having the same issue that just started on Sunday. I’ve got 5 cameras and some are fine. I have the issue on multiple devices.