Nest cam video color issues

[sinisa_TO]

Hello, 

I just got a replacement cam and for some reason (daylight) video stream has colour lines over the image. Cam is not hot, or cold, night vision is ok, and reseting didn't resolve it. Camera it replaced didn't seem to have this issue.

Did anyone have a similar problem, and are there any other troubleshooting approaches? 🤔

 

[EmptyNester]

I hate to say it but I think they sent you a bad camera.  What happens if you aim it in a different direction. Does the image remain all color distorted like that?   If so i'm pretty sure it is a bad camera.   You will need to contact them to get it replaced again (sorry).

Here is the link in case you need it to setup a phone call to a live person: https://support.google.com/googlenest/gethelp

[EmptyNester]

I did a bit more research and I think a bit of trouble shooting might help sort this out.  

One thing to try (if you haven't already) is to unplug the power to the camera for about a minute and power it back up.  One thing that can cause this is if an LED light source in the room or florescent lights are strobing at a certain frequency then they can confuse the camera.  Much in the same fashion and the blades on a helicopter can appear to  not be moving when video taped.   By restarting the camera  I'm told it will perform an internal adjustment for this issue.  If this doesn't fix it can you try turning off all the light sources in the room one-by-one and see if the color-banding goes away.

Hope this helps.  Please let me know what you find out.

[sinisa_TO]

Thanks @EmptyNester  and @Brad! Haven't had a chance to check it yet, since I am traveling, but will try to troubleshoot as soon as I get back! 
Really appreciate your quick responses and willingness to help 😄
I will update the chain after... thanks!

[janthadeus]

Hi folks,
 

I want to make sure you're all good — how did the steps go?

I appreciate the help here, EmptyNester and Brad. 

Thanks,

JT

[EmersonB]

Hello everyone,

@sinisa_TO were you able to do the steps above?. I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks for your response, @EmptyNester, @Brad and @Jt.

Regards,
Emerson

[sinisa_TO]

Hi Ebedia,

sorry, I am still outside the country and haven't had a chance to trouble shoot... please keep it open for a week longer. 

Thanks,
Sinisa

[Brad]

@sinisa_TO

Thank you for letting us know! We'll keep this thread open for a bit longer in time for you to try those suggested troubleshooting steps, and get back to us with any follow-up questions or concerns.

Best regards,

Brad

[EmersonB]

Hey sinisa_TO,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson

[Brad]

Hey there,

Thank you for all your help on this one, @EmptyNester! I know sinisa_TO is in good hands. 

Best regards,

Brad

[sinisa_TO]

Thank you @Brad, @EmptyNester, @EmersonB  and @janthadeus for all your support and patience. 
I finally had a chance to do all the troubleshooting steps and the image is still the same.
Do you know if Google "replacement cams" are under warranty and they can be returned/replaced?
Thanks again,
Sinisa

[Brad]

@sinisa_TO

I am sorry to hear that those troubleshooting steps didn't work for you. I would now ask you to fill out this support form, and a higher tier of support will reach out to you with next steps. Thank you for your patience.

Best regards,

Brad

[sinisa_TO]

Thanks @Brad Brad!

[EmersonB]

Hello folks,

@sinisa_TO we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

I appreciate the help, Brad.

Regards,
Emerson