Nest camera indoor 2nd Gen wired offline

[EstoQuodEs1]

Hello ,recently I bought nest camera wired 2nd gen and very often it is offline. I mention that I even brought the camera to the factory settings but in vain. It works for a while after which it is again ... offline. Of course I disconnected the camera from the voltage, in vain. It stays offline. What am I wrong with? Of course it is not vb of the wifi signal, it is 1m away from the router (asus). Thanks

[aatienza]

Hey EstoQuodEs1,

Thanks for visiting the Community. 

That certainly hasn’t been easy for you. Let’s check what’s going on. Did you make any changes to your Wi-Fi network? Do you have other Nest devices in the house? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Thanks,

Archie

[EstoQuodEs1]

Hello,come back with news. After many disconnections (tired of restarting the router) I started looking through the mobile application of the Asus router.  protocol for wifi 6 and so far I have not had any problems. It remains to be seen how the situation evolves.

[aatienza]

Hey EstoQuodEs1,

Thanks for the update. Keep monitoring it and let us know how it goes.

Thanks,

Archie

[aatienza]

Hey EstoQuodEs1,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey EstoQuodEs1,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[EstoQuodEs1]

Hi,1 week works flawless,and ....no more.Keep disconnected after few hours of working.Restarting my router....work 1 hour ....offline.Dont know what to do ..

[aatienza]

Hey EstoQuodEs1,

Understood. Could you tell us the status light of your Nest Cam Indoor? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Thanks,

Archie

[EstoQuodEs1]

Green led status, connected on 2.4Ghz

[aatienza]

Hey EstoQuodEs1,

Got it. Try connecting your camera to 5 Ghz to see if that helps. Also, try to restart your camera to refresh the connection. If that doesn't work, try to reset it to its default settings. Here's the link on how to do it. Also, if you want to save any video footage before you perform the factory reset, create video clips or timelapses and download the files to your phone or computer. Keep us posted.

Thanks,

Archie

[EstoQuodEs1]

Hi,already try all above.Nothing ,camera will work couple of hours and then again goes offline.Im reverting router settings back to smart connect (combination of 2.5 and 5 GHz) and wifi 6 enable because in the end it's no difference,camera will go offline 

[aatienza]

Hey EstoQuodEs1,

Thanks for trying those steps. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[aatienza]

Hey EstoQuodEs1,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[EstoQuodEs1]

Hi, thanks for your support.Still keep my camera under observation.

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad