Nest doorbell camera is fuzzy with black vertical lines

[grini]

The Nest doorbell camera is fuzzy with black vertical lines. It happens usually at night. If I rub clean the lens or the sensor with my finger it disappears for a couple of seconds and then returns. Anyone? 

[Jorimee]

Exactly same thing happens to my two new Nest cams (battery) delivered today. Is it known issue?

[deadhead73]

I just got one delivered today. 3 black lines. Used eyeglass cleaning cloth on lens and still there. is this part of the sensor normal? I have only tried mine in my office. Was going to mount it to see if it clears up. Different lighting outside. 

[deadhead73]

i just reached out to support on twitter to see what the story is. 

[grini]

I am replacing my doorbell, we'll see if it is a HW or SW defect.

Few things I noticed are that it doesn't happen when in night vision mode, happens when it is dark outside and there's some external source of light, turning on/off the light above the doorbell temporarily resolved the problem.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this issue can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[grini]

Hi Garrett

It was a hardware issue probably, i replaced the doorbell and it's all good now.

Thanks

[Brad]

Hey Folks.

As the issue has been addressed, and resolved via the OP @grini, at this time I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Jorimee]

Thanks for info. I think it is the same issue with the external lights. The problem is it is normal light from everywhere. I may return and get the replacement too.