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New Nest Cam (battery), the phone doesn't always connect to camera

Community Member

My husband can't always connect to either the front yard or back yard cameras.  It says "Unavailable can't reach the camera".  Sometimes it works and sometimes it doesn't.  He's in the same spot when he checks.  It always works on my phone.   We re-set one of the camera's to see if it worked, it didn't.  He restarted his phone.  Just wondering if there is another option to try before we have to uninstall everything and reinstall it.


Community Member

Having same problem.  Have you figured out a solution?

Community Specialist
Community Specialist

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 


I understand that issues with the new camera can be frustrating but I definitely wanted to stop by and see how I could help. 


Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 


Please let me know. 


Best regards, 

Garrett DS

Community Member

I posted my own topic on this.   

I've tried restarting phone, charging and restarting camera, turning camera on/off, moving camera closer to router..   I've gotten it to pop up once or twice, but going back to main home menu then clicking the camera again it gives the error "can't reach this camera"  Is it a link from the router to the camera? Distance doesn't seem to be an issue.  It doesn't seem to be inference..  In one instance of it working next to router I walked it to the far end of the house and the signal was fine, but upon going to main home menu and trying to view camera live again..  error. 

Thanks for the reply. 

Community Specialist
Community Specialist

Hey folks,


Wondering if you still needed assistance with this issue? Please let me know!


Best Regards,


Community Member

Still not working well on my phone.  Works well on my wifes phone.   See notes in this thread.