Night mode does not activate with street light in view

[bglass]

My second gen wired Nest doorbell does not enter night mode when it gets dark because there is a street light in the distance. This prevents me from seeing anything on my property. I have done all the troubleshooting steps from the KB and I cannot move the camera or change it's position because it is hard wired and at the only angle that can see my entry.

We need a fix that uses sunrise and sunset or adjusts the sensitivity or zone of the light detection threshold. Can you confirm if a fix is coming soon? Otherwise I will be returning the doorbell by July 19. Thank you.

[Rubes]

There’s no fix like this coming, especially not before July. That being said, while not aesthetically pleasing, you could try slightly covering the IR sensor with a small piece of color-matched tape and then run some tests on whether any problems occur during the day and night.

[Lance_L]

Hi bglass,

I'm jumping in to ensure everything is good here. Have you seen Rube’s last response? Let me know if that helps.

I appreciate the help, Rubes.

Best,

Lance

[TomS3rvo]

Not good advice. This is my third video doorbell and the only one that doesnt go into night mode. 

[Lance_L]

Hi TomS3rvo,

Thanks for posting, and I apologize that the Night Vision isn’t working.

What type of Nest cameras do you have? Do you have an iOS or Android device? Are you using the Google Home or Nest app?

Let’s try the troubleshooting steps below:

1. Make sure Night Vision is set to Auto.
2. Check that the outdoor lights don’t shine into the camera lens. In some cases, bright lights can delay or prevent the camera from switching to Night Vision.
3. Reset Night Vision settings
4. Restart the camera.

More information here: Night Vision doesn’t turn on.

Keep me posted.

Best,

Lance

[Jenelyn_O]

Hi everyone,

Chiming in — were you able to try the troubleshooting steps that have been provided above? Please let us know how it goes.

I appreciate the help, @Rubes and Lance.

Thanks,

Jenelyn

[bglass]

Hi Jenelyn,

Your copy & paste troubleshooting steps do not provide a viable solution to this product's design flaw, that's the entire point of this thread. Please forward this to your quality or product teams so they can address this with a software fix or hardware revision.

[Lance_L]

Hi everyone,

@bglass, Thanks for getting back to us. Our team is working hard to deliver the best experience for our users — I'd suggest you submit feedback about it; here's how. Keep an eye on the Google Nest Community page for any updates.

@TomS3rvo, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
 

Thanks for the help, Jenelyn.
 

Regards,

Lance

[Lance_L]

Hello everyone,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Lance

[Lance_L]

Hi folks,

I'd like to bump in here and make sure that you’ve seen our response.

Please let me know if you have any other questions or concerns, as I will be locking this thread after 24 hours.

Cheers,

Lance

[TomS3rvo]

I am having the same problem. A terrible flaw in the product. 

[bglass · Accepted solution]

Thank you Rubes and Lance for the prompt response. It is disappointing to hear that this problem will not be addressed. I hope it is not a problem in the hardware design and can be fixed via software in the future. As for mine, I will return it and go with a different brand.

[Lance_L]

Hello bglass,

Thank you for sharing your thoughts and experiences. We value your feedback and hope to change your mind in the future.

Let me know if you have other questions or concerns; otherwise, I’ll be locking this thread after 24 hours.

Sincerely,
Lance