10-22-2021 05:17 AM
The backplate to my nest hello doorbell was broken by someone attempting to rip the doorbell off the wall. Can I get a replacement anywhere?
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10-22-2021 07:47 AM
Hi AndyR,
The Google Store doesn't have the backplates for the Hello. I do think there are third party ones available and you may want to chat/call support. They may know exact sources.
10-23-2021 11:12 AM
It seems you can't buy the mounting plate, but I contacted Google Customer Support, they asked me for the serial number of the doorbell, confirmed it was still under warranty, and said they'd send out a free replacement. Arrived the next day!
5* Google customer support. Good work!
10-22-2021 07:47 AM
Hi AndyR,
The Google Store doesn't have the backplates for the Hello. I do think there are third party ones available and you may want to chat/call support. They may know exact sources.
10-23-2021 09:34 AM
All the third party ones are cosmetic and say you need the original mounting plate - I have a similar issue and google does not offer a replacement mounting plate - I went a crazy way and used construction adhesive to secure it - it’s never coming off unfortunately
10-23-2021 11:13 AM
Outstanding advice. They sent a replacement for free!
Thanks
10-25-2021 10:19 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
P.S Thank you for all of your help, JillG.
10-23-2021 11:12 AM
It seems you can't buy the mounting plate, but I contacted Google Customer Support, they asked me for the serial number of the doorbell, confirmed it was still under warranty, and said they'd send out a free replacement. Arrived the next day!
5* Google customer support. Good work!
10-23-2021 02:50 PM
Glad to hear that the support team was able to help! Thanks for letting us know too.