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Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
New Nest battery doorbell won't connect to wifi
Hi all, I recently purchased a new Nest doorbell (battery) and attempted to connect it today.Every time I try to get it connected to WiFi using the Google home app it fails/times-out. I tried the following:Turn off/on phoneReset my internet connectio...
gen2 doorbell with no chime
if my house does not have a physical chime, do i even need the chime puck? i want to connect gen2 wired directly to 20V transformer and use the home app for notifications only. seems like a simple question, but can't find a straight answer.
Resolved! Brand new doorbell says OFFLINE
It was online for all of 2 hours after installation. My dad asks if his package arrived and if I saw it on my app. I go to check and it says DEVICE OFFLINE. No matter what I do, restart my Wi-Fi, deleted the app, nothing works. There's also none of t...
Resolved! Change WiFi settings
I have a new 5G modem with new WiFi settings.I've linked my Google Nest Hub Max and a couple of lights to the new WiFi, BUT I cannot update my 2 Nest Cams to it.Your instructions tell me to:Open Google Home > Tap & hold Device Tile > Tap Settings > D...
Transferring Nest IQ outdoor cameras to new network for both Gen 1 & Floodlight cameras
I have both the 1st gen IQ outdoor cameras as well as the newer 2nd gen(?) Floodlight cameras. Both are wired. I will be creating a new network but all cameras are still on the old network. Reason for the new network is I need to do a factory reset o...
Indoor chime no longer sounding
It’s quite cold outside (-15) and all of a sudden my indoor chime no longer rings when someone presses the doorbell. I still get a notification on my phone when someone « rings » the doorbell, and the camera works fine. But no chime, which has been w...
Resolved! Nest camera talk and listen noise
Looking for a way to silence the tone that corresponds with the talk and listen toggle for my new nest 2nd gen camera. Using it in a baby room and it is waking them up every time. Any way this can be done?
Doorbell Losing Power
So I installed the doorbell a few weeks ago and have had zero problems with it. The last couple days the doorbell loses power for about 4 hours. I checked and the light on the front which is green when connected and blue when not is off. No breaker i...
Nest Hello video is still squished - App 5.80.0.8
I was hoping they would update the app or something but it's still an issue.All my cameras in the Nest App started doing this a few days ago. Did not change any settings that I know of. The main page that shows all the cameras is still correct but on...
Nest camera pro picture is in black and white
How can I get a color picture. The help screen says to go to settings, light. But there is no “lights” button .
