10-26-2021 01:37 PM
10-30-2021 01:27 PM
I have same issue
11-07-2021 04:26 PM
I’m having this issue as well as of recently. Anyone find a fix yet?
11-07-2021 05:25 PM
Nope still haven't heard back from Google I think they forgot about me
11-09-2021 03:16 PM - edited 11-09-2021 03:17 PM
I have the same issue with Nest Hello going off line when button is pressed. Cannot see or speak with the person, which is the primary functionality. Independent searching suggests that an internal battery (or capacitor) has failed. I installed this product in 2018.
11-09-2021 05:39 PM
That's interesting I also installed my doorbell somewhere around that time
11-09-2021 05:42 PM
Add me to the list of doorbells installed in 2018 as well. Lol
11-09-2021 06:13 PM
And mine has worked perfectly up until 2-3 weeks ago when the Nest app was updated twice.
11-10-2021 09:50 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Best Regards,
Brad.
11-10-2021 10:40 AM
I was with tech went through all the troubleshooting with them they said they were going to advance it up to a higher tech tier and I would hear back from them and I never have I sent a follow up email to the tech person who said I would hear back from her. But I still have yet to hear back on the issue that was back on Oct 26th
11-09-2021 05:25 PM
I have the exact same problem. Doorbell from 2018.
11-13-2021 03:52 PM
I’m having the exact same issue. Camera works great until you press the ring button and then it goes offline.
11-13-2021 03:53 PM
This began around October 31, 2021, the same timeframe as many others.
11-15-2021 01:20 PM
I am going to downgrade my monthly subscription for camera video storage. If Google/Nest won’t let me talk to the person that rang my doorbell, I am not going to pay for the service. I have other cameras that will also be effected by my downgrade, but I am leaning toward other Smart Home venders to get the features I need.