Not sure what generation mine is. I've had it 5 years but this year when I switched to a holiday theme it only randomly works for a couple of seconds and I've never been able to get it to play inside even though notifications is turned on. In fact, that made me realize, notifications has not been working for a while. Why would these things stop working?
Thanks for posting here in the community. Let's sort his one out. To confirm, is the airplane or do not disturb mode turned off or on? Have you tried using a different mobile device to receive the notification? Were there any recent changes in the view of the camera?
Also, give these steps a whirl:
Looking forward to your response.
How's it going with your Nest doorbell? We would appreciate it if you could share with us the information that I'm asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.
I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks for the help, Emerson.
Thanks for trying. We appreciate your efforts here. Let’s further check this — a few questions: do you have an Android or iPhone? Is there a pending iOS or Android update? Is there enough memory on your phone storage? Also, is the Do Not Disturb setting off and the Background app refresh on in your phone settings?
Here are some troubleshooting steps you can also try:
Let me know how it goes.
These instructions puzzle me. I have an Android and I hear the normal doorbell. I don't have a Nest camera. It is a doorbell. My problem is that the notifications does not announce people like it used to and when I switch to holiday rings for Xmas or Halloween, starting this year, it still rings normally even when set to be a different ring.
I cannot do any of the recommendations below because it isn't a camera. The doorbell does not have a reset button.
I checked my notifications again in the Nest App and all were set correctly. My android phone has been turned off and on many times since I wrote my question and that has not helped.
I suspect the doorbell is starting to breakdown which is a shame as I've only had it 5 years.
Uh oh! My bad. I’m sorry for the confusion.
Here’s how you can restart your doorbell:
Tip: Don’t unscrew the wires attached to the back of your doorbell.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.