Like it says above Chromecast Ultra stopped showing the options menu for YouTube. used to get a preview of stuff to choose from but it isn't there anymore. The mini says it is displayed on the screen and asks me to choose but nothing is there. If I say a number, it starts playing. Both dongles quit showing it at the same time. They both have the same firmware and I have even done a factory rest on one of them. It still isn't showing on the screen. Anyone have this issue before?
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We apologize for the inconvenience and thanks for your patience. Our team has identified the issue and is currently working on a fix. I'll keep this thread open and I'll let you know once we have news to share.
Our team is already aware of this and is currently investigating this issue. Since this is the same discussion, we'll move this conversation to the main thread, and we'll continue to update it as soon as we have some news to share.
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It's been quite a few months now and this issue is still prevalent. Can we have an update on the status? It's quite annoying and very disappointing to see this bug still prevalent after so much time.
Hello, this issue has been Unresolved for several months since I first found it,
The issue is: after I say :" Hey google, play Cat speaking videos", Usually, the Chromecast Ultra connected TV will display related videos with number like 1, 2, 3 , 4, 5, etc represeting each of them , and in the meantime, google assistant speaker saying" got it, here are some optoins, showing on XXXX,, which one would you like"?
But since about 2 or 3 months ago, no such options is shown on TV, with only the same voice response from Google assitant speaker as mentioned above, this means that I can not choose which one I like to play on TV,
I have sent this feedback to Google support MANY TIME, NOBODY HAS MANAGED TO FIX IT, BAD,
PLEASE , WHAT IS THE SOLUTION, HOW TO FIX?
Please do Not close this until this is fixed
Thanks for posting. Our team has identified the issue and is currently working on a fix. I'll merge this to the similar trending issue on this thread in the Community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.
Note: The main thread is still open and you can reply to it if you would like to add more information about the issue and your device.
I have 8 Google Home Speakers and 5 Chromecasts, none of them are able to display the options when Google says "ok here are some options" for the user to select from the T.V. .. thinking of moving to the competition. This has been unacknowledged /unresolved for months!
I have the same issue and have an open case with Google, have been waiting months for a resolution, I have a disabled partner who relies on the hands free functionality, I wait with baited breath, its good luck I didn't hold it...
@JBDraven I just wanted to say I'm sorry that Google is taking so long to fix this, especially as you have a disabled partner relying on it. This lack of functionality is very frustrating. Two days ago Google announced a new robot with AI functionality, so advanced right? Meanwhile they can't the most basic of functionality right. Simple bugs are overlooked. It's ming boggling. I can imagine how screwed up the code base and internal knowledge is.
It has been my suspicion that, when they 'Google' removed the function of staying logged in to youtube on the all but the new chromecast, that this has caused an issue showing the options on a screen as the Chromecast is no longer logged in to the users account but the nest/home products are. I conveyed this to Google but got no response. I may be wrong, but it seemed to happen at the same time.
Yo4: In fact there are 20 options to choose from and saying a number does play a video, so you're right! This appears to be a bug that prevents the results list from displaying. But what are you implying when you wrote, "still works"??! Imagine calling an automated phone line and it says, "Pick a number from 1-9 to maybe be connected with the right person or call back and try again." BTW, in this metaphor, every time you call (ie ask Google to play a video) the numbers will mean something different and lead somewhere different.
When working, humans got to watch their desired YouTube video quicker and easier. In it's current buggy form, it's frustratingly pointles; causing delays and unnecessary hurdles when searching for a video.,, And Search is kind of Google's thing =J
P.S. About the only thing more pointless and ride with unnecessary hurdles seems to be this forum and the Community Specialists that Close these threads as Fixed or Resolved with exactly zero information- no issue identification nor proposed fix info.