Chromecast not casting

[Tennbloke]

So l just bought a Chromecast 3rd gen device, and set it up on my Samsung smart tv, using the google home app. All connected and set up ok, but when l pull up a tv program on my Samsung galaxy phone, and click the "cast" logo...NOTHING HAPPENS ! All l see is the "screen saver" type picture that chromecast displays. Help please ! What's gone wrong ? 

[Ashepherdson]

If casting isn't starting it could be a communication issue, a phone issue..etc 

First step is always reboot your phone, see if that works.  You can also power cycle the Chromecast.  Make sure both devices are on the same network.  Can you cast anything at all? Do you have another device you can try (like a laptop or computer ) .  Let me know and I will try to help!

[Tennbloke · Accepted solution]

I figured out what the problem was. What l didn't mention was that l was casting thru a vpn (NordVPN) I was trying to watch BBC iPlayer, but apparently you can't do that thru Nordvpn. When l disconnected the vpn,l was able to cast ok. I understand you can use Nordvpn with Firestick, so l'll try that instead ! Thanks anyway.

[Jeran]

Hey there!

It looks like Tennbloke was able to figure out the issue, so I'm locking up the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Asheperdson!

Best regards,

Jeran