Chromecast w Google TV frame rate stutter

[salputrid]

This happens across all apps some more than others.

I am using the Google TV interface.

This was not an issue with the Chromecast 3rd gen when I cast from my iphone.

[andreawhite]

It sounds like you're experiencing some frustrating frame rate stutter with your Chromecast on Google TV, and it's causing disruptions across various apps. It's particularly bothersome since it wasn't an issue with your previous Chromecast model when casting from your iPhone. It's as if trying to access of a castle but constantly finding the drawbridge jammed halfway. Hopefully, Google addresses this issue soon, so you can smoothly navigate your entertainment realm without encountering such jarring interruptions.

[SteveQI]

Hi,

Has anyone come up with a definitive solution to this problem, that doesn't involve changing a hidden feature each time the device is switched on?

Is it a certain version of the hardware, and would a replacement unit fix it?

Surely not everyone that has one of these devices experiences the choppy playback or no-one would use them. I find the problem makes most content unwatchable.

After two previous Chromecasts that worked flawlessly (including one that was the very first released) I can't believe there is not a way to get a Chromecast with Google TV that actually works.

I filled in the form a while back, @JenniferV , but have not heard anything since.

Any thoughts and suggestions gratefully received.

Steve

[jroyale]

You won’t hear back. That’s not how google support works. It’ll be radio silence and then without notice they’ll issue an update that’ll solve the problem but it could be a while. This is exactly what happened with google wifi a while back. Major stability and connectivity issues. They refused to admit it was a known issue and then after 1.5 years it was fixed. 

I’m also not confident all users experience the issue because it seems to be application based, at least in part. Through certain apps it’s unwatchable, others it’s fine.  At least for me. 

[SteveQI]

Disabling HW Overlays has helped, but it's still choppy occasionally. Just not good enough really. Just sitting tight for a fix doesn't seem great. I'd happily purchase a new unit if I thought it would help, but I see people who have purchased in the past week or so are having problems with theirs. All a bit rubbish really. For me it happens in enough applications to make me think that it would be hard to avoid. 

[MarkHenryC]

I'm guessing it's being run out. The standard store price is now about half of what it was when I purchased about a year ago. I do agree that it would be strange if the majority of users were not bothered by the choppiness.

[amh15]

My use of the Chromecast has been less intensive since I bought a TV, but my solution has been to leave it powered and use the developer settings fix, and I think it's been good enough since then.

Having experienced disastrous WiFi problems with the native software on a brand new LG OLED TV, so bad that ultimately I  ran ethernet cable, the CC stutter problem seems a little less egregious in contrast. I just had to change the way it was powered, and the problem was largely fixed.

[bragarik]

Why is it marked as resolved if it isn't?

[Alexrelexer]

I really want to enjoy a good alternative like the Google TV with remote and apps on the device + stream capability, with real 4K, 60FPS (or more) 4:4:4, HDR, Dolby Atmos, etc WITHOUT stutters! and Android compatible 😉

[Ncmilder]

Someone should make a class action lawsuit against this device. It's one of the worst pieces of hardware I've ever had. Zero support from Google as well. Seriously pathetic 

[jroyale]

The entire enterprise was built on the model of monetizing users data. Not how to build a solid product with customer service. They could give a s$&$. I’ve bought the wifi and this and I am never, never buying google hardware again. 

Read burn book by Kara Swisher. Turns out it was all about the money. 

[MarkHenryC]

On the bright side, I was about to switch to a Pixel phone, but the experience with Google support changed my mind. So the cost of this poor quality device maybe saved me future trouble.

[MattStaff]

Has anyone figured out how to get a refund for this BS.

[MarkHenryC]

As well as this forum, I opened a ticket with Google. I persisted while their bots dished up irrelevant info and later their humans tried to fob me off. In the end they told me to try a different 4K TV and closed the ticket.

I did try returning to the store but they wouldn't take it back, saying it was not faulty, just a low quality product.

[dos659]

Is the new update made any difference to someone?

[DHuy]

My CC has no more shutter since I updated it to the lastest fw

[Kadius]

Can you share what version you are currently on and which device you have?
Thanks in advance!!

[DHuy]

Hi, Im using CC4K WGGTV. This is my setup:

Build 

• STTL.240206.002.11417109

My device

• LG 65QNED80RSA
• Video mode: Standard
• Best mode compatible: Gaming optimized