Could not communicate with iphone

[Kriley1]

I’m setting up my chrome cast but for some reason it keeps saying “it may be set up but could not communicate with your iPhone” 

ive factory reset the chromcast

made sure the local access was on for it as well as they’re both on the same network

reset the router

turned off my phone 

unplugged the chromcast

and nothing works. My phone can cast to already set up chromcast devices but this one will not let me finish setting it up and use it. I have no idea what else to do

[David_K]

It sounds like you may already have tried some of these steps but I'm sharing them in full 🙂 a

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
   
   
2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
   
   
3. Turn OFF mobile/cellular data.
   
   
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
   
   
5. Reboot Chromecast by removing the power cable, then reconnect it.
   
   
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
   
   
7. Restart the Google Home app.

• Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
• Turn Wi-Fi off and on again on your phone or tablet.
• Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

[JenniferV]

Hi folks,

Thanks for the help, davidking.

@Kriley1, how's it going with your Chromecast? Still need our help?

Thanks,

Jennifer

[JenniferV]

Hi Kriley1,

Just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

[JenniferV]

Hi Kriley1,

Since we have not received any more replies for quite some time, I will lock this thread now.

Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Jennifer