My chromecast remote is not working

[captinjk1]

My remote has stopped working

[JenniferV]

Hi captinjk1,

Thanks for reaching out. Let's check on this further.

A few questions: what's the LED light status in your Chromecast Voice Remote? Was anything spilled onto the device? Can you confirm if the metal contacts of the battery terminal look contaminated, blocked, or discolored?

Give these steps a try:

1. Replace all batteries at the same time. Do not mix old and new batteries. Do not use lithium-ion or any other batteries with rated voltage above 1.5V.
2. Reinstall the batteries after 5 minutes.
3. Unpair and reset the Voice Remote, then pair it back. On the TV interface, go to Settings > Remotes and Accessories > Chromecast Remote > Forget.
4. Factory reset the Chromecast device and the Voice Remote.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

[JenniferV]

Hello captinjk1,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer