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Chromecast

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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 13049 Views
  • 0 replies
  • 9 kudos

Audio for Chrome Cast to TV

Hi there, I have set up Chromecast with Google TV on to my IOS phone and TV. Seems to be working excepting I cannot get any audio on what is playing. Do I need other devices? My set up is an only slightly smart TV with box and audio via speakers (CD ...

AJA239 by • Community Member
  • 672 Views
  • 10 replies
  • 0 kudos

Chromecast cuts to black screen (while audio still plays)

Ive had this chrome cast and tv for years with no issues but it started cutting to black while streaming but the audio continues to play. We unplugged and rebooted it but it keeps happening. Sometimes it will take hours to happen other times it will ...

SgtBattsy by • Community Member
  • 328 Views
  • 3 replies
  • 0 kudos

Chromecast with Google TV

I'm having a problem with charm cast TV I put in my bedroom TV internet erases it and just adds Master TV how do I keep the bedroom TV connected if anybody can help I appreciate it thank you

Sammi4 by • Community Member
  • 285 Views
  • 3 replies
  • 0 kudos

Resolved! Customize the Chromecast Google TV Channel Lineup?

Is there any way to customize the Chromecast Google TV channel lineup?Ours lists dozens and dozens of Pluto TV channels at the top of the lineup and we'd prefer to list our favorite channels there.Can this be done?Thanks,Alan

NestAlan by • Community Member
  • 1069 Views
  • 5 replies
  • 0 kudos

My Chromecast with Google TV says "device not certified"

I'm trying to download the DStv app which requires that the device be Play Protect certified. In the settings section of my Chromecast it says that the device is not certified. Google's help page on the topic says it should be certified.Anyone else h...

Zel by • Community Member
  • 479 Views
  • 4 replies
  • 0 kudos

Resolved! 4k ultra

Just moved and want to update Chromecast to new wifi network. Factory reset it because I couldn't update it. Now I can't get it going cause it says needs activated before setup. Help!

JCobra by • Community Member
  • 1261 Views
  • 15 replies
  • 1 kudos

Chromecast with google tv I cant connect to the wifi.

I can't connect to my wifi. If I try moving the device to a different tv in another room it works fine. If I take it back it can't find the internet. I tried other networks snd the hotspot on my phone and it still won't connect.

Chromecast icon disappeared from TV

Not sure I have ID'ed the correct issue, but my grandchild pulled the chromecast out of the TV USB port (TV is a Sony KV55EX500) and the chromecast icon no longer appears on the TV. It is connected at HDMI 2. Chromecast is being run via Android phone...

NannyMcFee by • Community Member
  • 1027 Views
  • 3 replies
  • 0 kudos

My Xfinity Streaming App does not cast to my Chromecast connected TV.

I am unable to install the Xfinity Streaming App on my TV with the Google Chomecast connected. Xfinity instructions are to cast for another connected device to my Chromecast connected TV.Xfinity could not provide a solution and asked that I contact G...

ksb1 by • Community Member
  • 386 Views
  • 3 replies
  • 0 kudos
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