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chromecast connection problem

alixuny
Community Member

‎11-09-2022 05:03 PM

I can't get my chromecast to connect google home app.  I've done all the recommended solutions but still google home can't find my chromecast

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4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

‎11-12-2022 08:58 AM

Sounds like you've already tried some troubleshooting steps but I'll include them here in full:

  1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.

  2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.

  3. Turn OFF mobile/cellular data.

  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.

  5. Reboot Chromecast by removing the power cable, then reconnect it.

  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.

  7. Restart the Google Home app.

  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

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JenniferV
Community Specialist
Community Specialist
In response to David_K

‎11-15-2022 10:14 AM

Hey folks,

 

I appreciate your help here, davidking.

 

alixuny, how's it going? Have you tried the steps shared by davidking? If yes, how was it? 

 

If you're still having trouble, please also try to manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

 

Best,

Jennifer

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Jeran
Community Specialist
Community Specialist

‎11-18-2022 12:14 PM

Hey there alixuny,

Do you have any more questions or need any additional help?

Thank you,
Jeran

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Azarco
Community Specialist
Community Specialist
In response to Jeran

‎11-20-2022 12:15 PM

Hi alixuny,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.


Thanks for the help, Jennifer and Jeran!

Regards,
Alex

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